Natalia Rivera
Client Relations Head
Natalia Rivera is a dynamic client relations leader with over 13 years of experience in building long-term partnerships and ensuring client satisfaction. She excels at communication, problem-solving, and maintaining strong project relationships.
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Position – Client Relations Head
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Experience – 13+ Years
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Location – 22 Cortlandt Street, Suite 14A, New York, NY
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Email – [email protected]
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Phone – +1-212-555-1184
Biography
Our Skills
With strategic vision and deep industry insight, I lead innovative construction initiatives that align business goals with practical solutions, ensuring sustainable growth and operational excellence.
Strategic Leadership
92%
Business Development
78%
Brand Management
74%
Work Expertise
I lead with a vision that combines innovation, strategic thinking, and a deep understanding of market demands. By fostering strong partnerships and steering the company toward sustainable growth, I ensure every project aligns with our brand values and delivers lasting impact. My leadership approach prioritizes both operational excellence and a culture of collaboration, empowering teams to achieve beyond expectations.
Through clear direction, efficient resource allocation, and proactive decision-making, I guide projects from concept to completion with unwavering focus. This commitment to consistency and adaptability ensures we meet client objectives while setting new benchmarks in quality, efficiency, and client satisfaction.
- Vision-Driven Growth
- Sustainable Impact
- Global Reach
Project Milestones
2021 – 2025
Global Client Portfolio Management (Barcelona, Spain)
Natalia led client engagement strategies across Europe and the Middle East, ensuring long-term partnerships for high-value construction projects. She coordinated multi-country account teams, providing personalized service to corporate and government clients. Natalia implemented CRM tools for real-time project updates, enhancing transparency and trust. She developed tailored onboarding processes to align with client expectations. Her leadership ensured consistently high satisfaction ratings and repeat business opportunities.
2016 – 2021
Regional Client Services Leadership (Madrid, Spain)
At IberiaBuild, Natalia oversaw a growing portfolio of commercial and residential development clients. She facilitated regular progress reviews, resolved disputes quickly, and coordinated change requests effectively. Her role involved aligning project goals with client objectives while managing internal resource allocation. She trained account managers on client care best practices. Her dedication to understanding client needs strengthened the firm’s market reputation for dependable service.
2012 – 2016
Account Executive Foundations (Valencia, Spain)
Natalia began managing small-to-mid accounts, focusing on responsive communication and service delivery. She tracked project milestones, provided status updates, and coordinated with technical teams to address client feedback. Her early work included assisting with proposals and attending client site visits. Through consistent follow-up and relationship-building, she earned trust and repeat engagements. This foundation prepared her for managing large, complex client accounts in later leadership roles.
